Background:
As a major player in bulk transloading, the client faced a common industry challenge: handling diverse customer needs and a complex operational landscape while maintaining efficient, error-free processes. As demand for transloading services grew, they knew they needed a solution to streamline their operations and make tracking, billing, and managing each transaction much more accessible and accurate. After evaluating several options, they chose 1 Traq’s transloading platform to elevate their business.
Challenges:
Before 1 Traq, the client struggled with a number of issues:
• Fragmented Billing Processes: Their team spent considerable time configuring billing per customer, per transaction, which led to inconsistencies and delays.
• Customer Contract Complexities: With many customers on custom contracts, the team needed a solution to handle various billing methods and contract structures with ease.
• Management of Inventory and Assets: Tracking every piece of equipment accurately across multiple locations proved challenging.
• Demurrage Management: Fees associated with car delays were difficult to manage, as customer agreements varied widely.
Given the complexity of managing multiple customers, each with unique requirements, they needed a platform to unify and simplify their operations.
Solution:
Upon implementing 1 Traq’s platform, the client experienced immediate improvements in their workflow and operational transparency. The comprehensive features of 1 Traq offered unique advantages:
1. Customizable Transaction Billing and Inventory Tracking: With 1 Traq’s flexible transaction billing, the client could set up billing per unit, by transaction type, or in line with any customized structure they needed. This ensured transparency and accuracy, saving time and reducing the potential for billing errors.
2. Enhanced Contract Management Capabilities: 1 Traq allowed the client to configure contracts without limitations, enabling them to handle both standard and unique contract types seamlessly. They could manage Minimum Volume Commitments and adapt each customer’s contract with ease, thanks to 1 Traq’s intuitive interface.
3. Parent/Child Customer Management: Managing customers with complex networks is a daily reality. With 1 Traq’s Parent/Child customer management capabilities, the client could now manage customer accounts across multiple regions with complete oversight, improving contract tracking and customer communication across their entire network.
4. Streamlined Demurrage Management: Demurrage fees, once a source of lost revenue and misunderstandings, were now straightforward with 1 Traq’s customizable features. The team could set demurrage rules based on each customer’s specific requirements, helping them manage fees accurately and maintain strong customer relationships.
5. Private and System Car Management: Using 1 Traq’s car management, the client gained full visibility into their private and system car assets. They could also implement selective ‘cherry-picking’ capabilities for specific customers, streamlining car allocation, minimizing downtime, and helping reduce demurrage costs.
Results:
Since deploying 1 Traq, the client has seen a measurable impact on their business:
• Increased Efficiency: Billing and transaction processing times have dropped by over 30%, thanks to the streamlined setup and flexible billing capabilities of 1 Traq.
• Improved Accuracy: Reduced errors in billing and contract management have led to higher customer satisfaction and fewer disputes.
• Enhanced Customer Service: By implementing 1 Traq’s Parent/Child customer structure, the client can offer a better experience across their regional networks, strengthening relationships with key customers.
• Revenue Protection: With more effective demurrage tracking and customizable management features, they have increased revenue by ensuring accurate fee capture on all transactions.
Conclusion:
The client’s experience with 1 Traq illustrates the power of a comprehensive platform designed specifically for transloaders. With 1Traq, they have transformed their billing, improved accuracy, and gained better control over their assets, delivering a more responsive and efficient service to their customers.
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